Effective Date: 28 Oct 2024
At Gamifytech Solutions Private Limited (“Company”, “we”, “our”, “us”), we aim to deliver your products and services in a timely and efficient manner. This Shipping and Delivery Policy outlines the terms related to the shipping and delivery of any physical products purchased from our website, www.gamifytechsolutions.com.
1. Shipping Locations
We currently offer shipping to the following regions:
- India
If your location is not listed above and you would like to inquire about shipping to your area, please contact us at contact@gamifytechsolutions.com .
2. Shipping Costs
Shipping costs are calculated based on your location, the weight and dimensions of the product(s), and the shipping method selected during checkout. The exact shipping fee will be displayed at checkout before you complete your purchase.
Free Shipping:
We may offer free shipping on certain products or for orders above a specific amount. Details of any free shipping promotions will be mentioned on the product pages or during checkout.
3. Processing Time
Once your order is placed, we strive to process and ship your order within the following timeframes:
- Standard Orders: Orders are processed within 7 business days.
- Custom or Personalized Orders: Custom orders may take longer to process, and you will be informed of the estimated delivery time upon confirmation of your order.
Please note that processing times may be extended during peak periods or holidays. We will notify you in case of any delays.
4. Delivery Timeframes
The delivery timeframes depend on the shipping method selected during checkout and your location. Estimated delivery times are 7 working days.
Please note that these are estimated delivery times and actual delivery times may vary depending on factors beyond our control, such as customs clearance, postal delays, or weather conditions.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking information. You can use this information to track your order through our delivery partner’s website.
If you do not receive your tracking information or have trouble tracking your order, please contact us at contact@gamifytechsolutions.com , and we will assist you.
6. Delays and Issues with Delivery
While we strive to ensure timely delivery, there may be instances where delays occur due to unforeseen circumstances. These may include:
- Delays in customs clearance (for international orders)
- Natural disasters or weather disruptions
- Public holidays or peak seasons
If your order is delayed, we will do our best to keep you informed and work with the shipping provider to resolve the issue. Please note that Gamifytech Solutions Private Limited is not responsible for delays caused by the shipping provider.
7. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please follow the steps below:
- Damaged Packages: If your package arrives damaged, please contact us within 7 days of receiving the package at contact@gmailfytechsolutions.com . Provide your order number and photographs of the damaged product and packaging. We will arrange for a replacement or issue a refund, depending on the circumstances.
- Lost Packages: If your package is marked as delivered but you have not received it, please contact us immediately. We will work with the shipping provider to locate the package or provide a suitable resolution.
8. International Shipping and Customs
For international orders, customers are responsible for any customs duties, taxes, or fees that may apply upon arrival in their country. These charges are not included in the shipping cost and will vary by country. Please check with your local customs office for further information regarding import regulations and fees.
9. Shipping Restrictions
Some products may be subject to shipping restrictions based on their size, weight, or destination. If there are any restrictions on the item you are purchasing, we will notify you at checkout.
10. Changes to this Policy
We reserve the right to modify or update this Shipping and Delivery Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically to ensure you understand the terms that apply to you.
11. Contact Us
If you have any questions or concerns regarding shipping and delivery, please contact us:
Gamifytech Solutions Private Limited
Email: contact@gamifytechsolutions.com
Address: HD-358, DLF Wework Forum, Cybercity, Phase 3, Sector 24, Gurugram (Pincode: 122002), India
